Frequently Asked Questions
Find answers to common questions about our research peptides, ordering process, shipping, and quality assurance.
General Information
What are peptides?
Peptides are short chains of amino acids, typically containing between 2 and 50 amino acids. They are the building blocks of proteins and play crucial roles in various biological processes. Research peptides are synthetic versions used for scientific study and laboratory research.
Are your products safe for human consumption?
Our research peptides are strictly for laboratory and research use only - they are NOT intended for human consumption. All products are clearly labeled for their intended purpose. Researchers must comply with all applicable laws and regulations.
Who can purchase from Best-Peptides?
Our products are available to researchers, laboratories, academic institutions, and qualified individuals conducting legitimate research. By placing an order, you confirm that products will be used solely for research purposes.
Do I need a license to purchase research peptides?
Requirements vary by country and jurisdiction. In most European countries, research peptides can be purchased without a special license for legitimate research purposes. However, we recommend checking your local regulations before ordering.
What makes Best-Peptides different from other suppliers?
We offer 98%+ purity guaranteed on all peptides, verified by HPLC and Mass Spectrometry analysis. Every order includes a Certificate of Analysis (COA), we provide same-day dispatch before 4PM, and we offer secure payment options including Bitcoin.
Do you have a physical location?
We operate primarily online to keep costs low and pass savings to our customers. Our products are stored in climate-controlled facilities and shipped directly to ensure maximum freshness and potency.
How can I contact customer support?
You can reach us through our contact form or via Telegram (@Nebelzee). We typically respond within 24 hours on business days. For urgent inquiries, please include 'URGENT' in your subject line.
Do you offer wholesale pricing?
Yes! We offer competitive bulk pricing for laboratories and research institutions. Visit our wholesale page or contact us directly for a custom quote based on your volume requirements.
Quality & Testing
What is the purity of your peptides?
We guarantee a minimum purity of 98% for all research peptides, with many products exceeding 99% purity. Every batch is tested using High-Performance Liquid Chromatography (HPLC) and verified through Mass Spectrometry analysis.
Do you provide Certificates of Analysis (COA)?
Yes, every order includes a detailed Certificate of Analysis (COA) showing the HPLC purity results, molecular weight verification, and batch information. COAs are also available for download on each product page.
How do you test your peptides?
All peptides undergo rigorous quality control including: HPLC analysis for purity verification, Mass Spectrometry (MS) for molecular weight confirmation, appearance inspection, and solubility testing. Only batches meeting our strict standards are released for sale.
What does HPLC purity mean?
HPLC (High-Performance Liquid Chromatography) purity indicates the percentage of the target peptide in the sample. A 98% HPLC purity means that 98% of the sample consists of the intended peptide, with minimal impurities or degradation products.
Are your peptides pharmaceutical grade?
Our peptides are research-grade with pharmaceutical-level purity (≥98%). They are synthesized using the same methods as pharmaceutical peptides but are intended for research purposes only, not therapeutic use.
How do you ensure batch-to-batch consistency?
We work with ISO-certified manufacturers who follow strict GMP-like protocols. Each batch is independently tested, and we maintain detailed records to ensure consistent quality across all production runs.
Ordering & Payment
What payment methods do you accept?
We accept Bank Transfer (SEPA for EU customers) and Bitcoin/Cryptocurrency. Card payments may be available for select orders. Bitcoin payments receive a 5% discount and are processed instantly.
Is it safe to pay with Bitcoin?
Yes! Bitcoin payments are processed through BTCPay Server, a secure and private payment processor. Transactions are encrypted and we never store your payment details. Plus, you receive a 5% discount on all Bitcoin orders.
How do I pay via bank transfer?
After placing your order, you'll receive our bank details via email. Simply transfer the exact amount with your order number as the reference. Orders are processed once payment is confirmed (usually 1-2 business days for SEPA transfers).
Can I cancel or modify my order?
Orders can be cancelled or modified before dispatch. Once shipped, orders cannot be cancelled. Please contact us immediately if you need to make changes. We'll do our best to accommodate your request.
Do you offer discounts for large orders?
Yes! We offer tiered pricing for bulk orders. Contact our wholesale team for custom quotes. We also offer a 5% discount for Bitcoin payments and occasional promotional discounts for newsletter subscribers.
Will I receive an invoice?
Yes, a detailed invoice is sent via email upon order confirmation. Invoices include product details, pricing, and can be used for research expense documentation. Additional copies are available upon request.
What currency are prices displayed in?
All prices are displayed in British Pounds (GBP). For EU customers, the equivalent in Euros will be shown at checkout based on current exchange rates.
Is my personal information secure?
Absolutely. We use SSL encryption for all transactions, never store payment card details, and follow strict data protection guidelines compliant with GDPR. Your privacy is our priority.
Still have questions?
Contact our team for help with orders, shipping, and product information.
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